At Get Outta Here, we understand that travel plans are not just transactions; they represent dreams, aspirations, and precious moments with loved ones. That's why we are deeply saddened by the news of Bonza's temporary suspension. We share in the disappointment and frustration this may have caused for our valued customers. Rest assured, we are here to support you every step of the way. Whether you need a full refund or assistance in finding alternative flights, our dedicated team is committed to ensuring that your travel experience remains as smooth and stress-free as possible. Together, let's navigate through these uncertain times with resilience and compassion.
Today, we come to you with a heavy heart as we share news regarding one of our partnered airlines, Bonza.
As you may have heard, Bonza has temporarily suspended its services as discussions are underway regarding the ongoing viability of the business. We understand that this news may have caused concern and inconvenience for many of our valued customers who have booked flights through Bonza.
First and foremost, we want to express our sincere empathy for the uncertainty and disruption this situation may have caused. We share in your disappointment and understand the frustration of having your travel plans impacted unexpectedly.
At Get Outta Here, we are committed to putting our customers first and ensuring that you are fully supported during this challenging time. As such, we want to reassure you that we are here to help alleviate any stress or inconvenience caused by the Bonza suspension.
For customers who have purchased tickets through our agency for Bonza flights, we are offering the following options:
- Full Refund: We understand that some customers may prefer a refund given the uncertainty surrounding Bonza’s future. Rest assured, we are prepared to provide full refunds for your Bonza ticket purchases.
- Alternative Flights: Alternatively, if you prefer to proceed with your travel plans and require alternative flights, we are here to assist you in finding suitable alternative options. Our team will work tirelessly to accommodate your needs and ensure you reach your destination with minimal disruption.
Please know that your satisfaction and peace of mind are our top priorities. We are dedicated to providing personalized assistance to each and every one of our customers affected by the Bonza suspension.
While the current situation with Bonza is undoubtedly challenging, we remain hopeful for a positive outcome. We sincerely hope for a resolution that ensures the continuity of competition in the Australian domestic aviation market and the resumption of Bonza’s services in the near future.
In the meantime, please do not hesitate to reach out to us with any questions, concerns, or assistance you may require. Our team is here to support you every step of the way.
Thank you for your continued trust and loyalty to Get Outta Here. We appreciate your understanding and patience during this time of uncertainty.
Warm regards,
JD Byrnes
Managing Director
Get Outta Here
